Purchase policy
DELIVERY: Canada
Free shipping with purchases of $200 and more in Canada.
Your order will be shipped within 2 business days following the date of your purchase.
Orders from abroad (outside Canada)
Germany, Andorra, Austria, Belgium, Bulgaria, Vatican City State, Croatia, Denmark, Spain, Estonia, United States, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Norway, Netherlands, Poland, Portugal, United Kingdom, San Marino, Slovakia, Slovenia, Sweden, Switzerland, Czech Republic, etc.
Upon receipt of your order, there may be customs fees and/or taxes, so please check the applicable taxes and customs duties in your country.
We do not refund taxes or customs duties.
RETURNS AND EXCHANGES
Our return policy is 30 days for exchanges and 15 days for refunds. If more than 30 days for exchanges or 15 days for refunds have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
Sale items are also eligible for refunds and exchanges.
Canada only (free returns with purchases of $200 and more):
You can get your return label via this link:
https://www.canadapost-postescanada.ca/pr-rc/fr/obtenir-etiquette-de-retour/details?id=PR665023
You can also go to Canada Post mentioning the return number: PR665023
They can print your return label and send it back to us directly.
If you have trouble obtaining your return label, you can email us at: capitaine@capitainedabord.com to request a return label (it will be sent to you by email).
Returns from outside Canada:
To return your product, you must send your product to:
63, Petit-Champlain, Québec G1K 4H5 Qc, Canada
You will be responsible for paying the shipping costs to return your item. Shipping fees are non-refundable.
If you ship an item over $100, you should consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Non-returnable items:
Gift cards
Intimate underwear
Certain health and personal care items
To complete your return, we need your receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
Any item not in its original condition, damaged, or missing parts will not be accepted.
Refunds
Once your return is received and inspected, we will email you to inform you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be automatically applied to your credit card or original payment method within a certain number of days.
Postage fees are non-refundable
It may take some time before a refund is displayed.
If after some time you still have not received your refund, please contact us at capitaine@capitainedabord.com or at the toll-free number: 1-888-694-0624 or 418 694-0624
Exchanges
We only replace items if they are defective or damaged.
If the size of your item does not suit you, we can exchange it.
If you are interested in another item, we can exchange it for this one without any problem.
If you need to make an exchange or for any other questions, email us at: capitaine@capitainedabord.com
Here is the address to send your item:
THE CAPTAIN ON BOARD
63, Petit-Champlain Québec G1K 4H5, Qc, CANADA
Toll-free line (Canada/United States): 1 888 694-0624
Outside Canada/United States: 001 418 694-0624
Email: capitaine@capitainedabord.com