Our return policy is 30 days for exchanges and 15 days for refunds. If more than 30 days for exchanges or 15 days for refunds have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Certain health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
Any item that is not in its original condition, damaged or has missing parts will not be accepted.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.
It may take some time for a refund to be posted.
If after a while you still have not received your refund, please contact us at firstname.lastname@example.org or toll free: 1-888-694-0624
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 63, Petit-Champlain Quebec G1K 4H5 CA du Quebec.
To return your product, you must send your product to: 63, Petit-Champlain Quebec G1K 4H5 CA Quebec
You will be responsible for paying for postage to return your item. Shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.