Purchase policy

DELIVERY

Canada and United States

Free delivery with purchase of $100 or more in Canada and the United States.

Your order is sent within 2 working days of the date of your purchase.

Orders from abroad (outside Canada, United States)

Free delivery with purchase of $300 or more for Europe: 

Germany, Andorra, Austria, Belgium, Bulgaria, Vatican City State, Croatia, Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Norway, Country Netherlands, Poland, Portugal, United Kingdom, San Marino, Slovakia, Slovenia, Sweden, Switzerland, Czechia

Upon receipt of your order, there may be customs fees and/or taxes, so find out about the taxes and customs in force in your country.

We do not refund taxes or customs. 

RETURNS AND EXCHANGES 

Our return policy is 30 days for exchanges and 15 days for refunds. If more than 30 days for exchanges or 15 days for refunds have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Canada only (free returns with purchase of $100 or more):

Email us at: captain@capitainedabord.com to request a return label (it will be emailed to you).

Returns from outside of Canada:

To return your product, you must send your product to:

63, Petit-Champlain, Québec G1K 4H5 Qc, Canada

You will be responsible for paying for postage to return your item. Shipping charges are non-refundable.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Non-returnable items:
Gift cards
Intimate underwear
Certain health and personal care items

To complete your return, we need your receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

Any item that is not in its original condition, damaged or has missing parts will not be accepted.

Refunds
Once your return is received and inspected, we will send you an email notifying you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.

Postage costs are non-refundable

It may take some time for a refund to be posted.
If after a while you still have not received your refund, please contact us at captain@capitainedabord.com or toll free: 1-888-694-0624 or 418 694-0624

Trades
We only replace items if they are defective or damaged.

If the size of your article does not suit you, we can exchange it for you.

If you are interested in another article, we can exchange it for you without problem.

If you need to make an exchange, email us at captain@capitainedabord.com and send your item to:

63, Petit-Champlain Quebec G1K 4H5 Quebec CA.

Toll-free line (Canada/USA): 1 888 694-0624

Outside Canada/USA: 001 418 694-0624


 

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