Purchase policy
DELIVERY
Canada and United States
Free delivery with purchases of $200 or more in Canada and the United States.
Your order will be sent within 2 working days following the date of your purchase.
Orders from abroad (excluding Canada, United States)
Free delivery with purchases of $400 or more for Europe:
Andorra, Austria, Belgium, Bulgaria, Vatican City State, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Norway, Countries -Netherlands, Poland, Portugal, United Kingdom, San Marino, Slovakia, Slovenia, Sweden, Switzerland, Czechia
Upon receipt of your order there may be customs fees and/or taxes, so find out about the taxes and customs in force in your country.
We do not refund taxes or customs.
RETURNS AND EXCHANGES
Our returns policy is 30 days for exchanges and 15 days for refunds. If more than 30 days for exchanges or 15 days for refunds have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
Canada only (free returns with purchases of $200 or more):
You can get your return label via this link:
https://www.canadapost-postescanada.ca/pr-rc/fr/obtenir-etiquette-de-retour/details?id=PR665023
If you are having difficulty obtaining your return label you can email us at: captain@capitainedabord.com to request a return label (it will be emailed to you).
Returns from outside Canada:
To return your product, you must send your product to:
63, Petit-Champlain, Quebec G1K 4H5 Qc, Canada
You will be responsible for paying for postage to return your item. Shipping costs are not refundable.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Non-returnable items:
Gift cards
intimate underwear
Certain health and personal care items
To complete your return, we need your receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
Any item not in its original condition, damaged or having missing parts will not be accepted.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you if your refund is approved or rejected.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.
Postage costs are not refundable
It may take some time before a refund is posted.
If after a while you still have not received your refund, please contact us at captain@capitainedabord.com or toll-free number: 1-888-694-0624 or 418 694-0624
Trades
We only replace items if they are defective or damaged.
If the size of your item does not suit you, we can exchange it for you.
If you are interested in another item, we can exchange it for this one without any problem.
If you need to make an exchange or for any other questions, send us an email to: captain@capitainedabord.com
Here is the address to send your item:
THE CAPTAIN ON BOARD
63, Petit-Champlain Quebec G1K 4H5, Qc, CANADA
Toll-free line (Canada/United States): 1 888 694-0624
Outside Canada/USA: 001 418 694-0624